CRM (Customer Relationship Management) represents the concept of managing relationships with potential and existing clients, customers or consumers (depending on what and to whom we sell). Its task is to obtain new and retain existing clients. Although there are plenty of software that very well support the CRM concept, when you are a beginner in business you do not need anything more than Excel.
Sales return is an event when good are returned from the buyer to the supplier for one of the following reasons: wrong orders, more goods delivered than the requested, damaged product, damaged packaging, expiration of the term … By analysing the cause of the reimbursement we may , for a longer period of time, to decide what needs to be done to reduce their number to a minimum.
When you buy a product, unless you buy it on the flea market (where they have a rule “they gave it to me that way”), you get the right to warranty. By warranty, the manufacturer undertakes to repair or replace the damaged goods to another within the specified time period. Warranty is not something that is specifically bought, it comes with the product. How to calculate warranty costs?
How to calculate distance between the two places on the map? The simplest way is by using the formula for calculating the haversine, which for the given coordinates returns the distance of the points on the sphere. However, this is the air distance. If you are planning to take off on the road, you are surely interested in getting from point A to point B by traffic. In the following text I will show you how to use Google Maps to calculate distance.
Box & Whisker charts are used for a statistical analysis of the data set. They come along with Excel 2016, and serve to show the statistical distribution of data according to quartiles, emphasizing the mean, maximum and minimum values. In business, they can be used, for example, to analyze the turnover of an item byclass or sales group. Then we analyze the value distribution, based on which we can make conclusions about future values.